Acumatica is a leading provider of cloud-based enterprise resource planning (ERP) software that helps businesses streamline their operations and increase efficiency. As with any software, it’s important for users to have access to reliable support when they need it.
In this article, we’ll take a look at the various support options that Acumatica offers to its customers, including online documentation, community forums, Acumatica support plans, third-party support options, and training options. Whether you’re a new Acumatica user or an experienced pro, there’s an Acumatica support option that’s right for you.
Acumatica Support Options
Acumatica plans come in all shapes and size. The partner ecosystem has stepped in to fill the cracks and provide users with balanced and reliable options to make sure their Acumatica business system is always operational.
Acumatica Plans
Acumatica Basic Support
Acumatica Basic Support is a service plan that provides customers with access to a range of support resources and tools. With Basic Support, customers can get help with technical issues, product questions, and other support needs.
Some of the features and benefits of Acumatica Basic Support include:
- Email support: Customers can contact Acumatica’s support team via email for help with technical issues, product questions, and other support needs.
- Online documentation: Acumatica provides a comprehensive online knowledge base that includes user guides, release notes, and other helpful resources.
- Community forum: Acumatica has an active community forum where users can ask questions, share tips and best practices, and get help from other users and Acumatica staff.
- Training resources: Acumatica provides a range of training resources, including online courses and instructor-led classes, to help customers get the most out of their software.
The best part about the Acumatica basic plan is that it comes free to all users of the platform. Acumatica basic support is a great starting point for most businesses. The documentation, community forums, and training resources provide users with plenty of self-service options for finding answers to their issues. The email support and Support Portal options are great for getting a head start on what documentation you need to look at or providing an answer when self-research has failed to find the answer. One thing to note, however, is that email support for basic users is only available weekdays from 9 – 5.
Acumatica Premier Support
Acumatica Premier Support is a service plan that provides customers with enhanced support and resources to help them get the most out of their Acumatica software. This service plan includes all of the features of Acumatica Basic Support, as well as additional benefits such as:
- Phone support: Premier Support customers have access to phone support for critical issues that require immediate attention.
- Chat support: Acumatica offers Chat support for Premier Support customers who need help walking through specific issues.
- Sandbox Environment: Premier Support comes with a non-production license to let users test new customizations and integrations before they go-live.
- Priority support: Premier Support customers receive priority treatment when they contact Acumatica’s support team, meaning they’ll get faster resolution to their support requests.
As you can see, Premier Support is a step up from the Basic Support option. Chat and Phone support can bring experts into your workplace at an instant and a sandbox is a great tool to make sure you need less support help in the long run.
To learn more and compare these two plans, Click Here.
Third-Party Support Partner
One thing that is missing from Acumatica plans are tailored support plans. This is something Acumatica has leaned on its partners to provide. Acumatica partners can provide a custom support plan based specifically around your business and your Acumatica set up.
Here are some reasons you might want to consider an Acumatica partner to provide support:
- Expertise: Acumatica partners are experts in the Acumatica software and have extensive experience implementing and supporting it for a wide range of businesses. As such, they are well-equipped to provide support and guidance to help customers get the most out of their software.
- Customization: Acumatica partners can provide custom solutions and tailored support to meet the specific needs of a business. This can be especially useful for businesses with unique requirements or customizations.
- On-site support: Many Acumatica partners offer on-site support, which can be particularly helpful for businesses that need assistance with installation, configuration, or other technical issues.
- End-to-end support: Acumatica partners can provide end-to-end support, from initial implementation to ongoing support and maintenance. This can be a more comprehensive approach to support compared to using Acumatica’s support team alone.
- Strong relationships: Acumatica partners often have strong relationships with the Acumatica support team, which can facilitate better communication and faster resolution of issues. With Acumatica support plans, you may get bounced around to different technicians and experts. With a partner, you can have access to the same people who know your business and how to best help based on your specific needs.
How to Choose an Acumatica Support Partner
If you do find yourself in the Acumatica third-party partner market, here are a few things you can look for when deciding on the right one for you:
- Expertise: Look for an Acumatica partner that has extensive knowledge and experience with the software. This will ensure that they are well-equipped to provide the support you need.
- Customization: If your business has unique requirements or customizations, look for an Acumatica partner that has experience providing custom solutions and tailored support.
- On-site support: If you need on-site support, look for an Acumatica partner that has a team of technicians who can come to your location to provide assistance.
- Responsiveness: Look for an Acumatica partner that is responsive and able to provide timely support when you need it.
- Customer service: Choose an Acumatica partner that has a reputation for excellent customer service and is willing to go the extra mile to help you succeed.
- Wide range of services: Look for an Acumatica partner that offers a wide range of services, including implementation, customization, integration, and training. This will ensure that you have access to a full range of support options.
- Industry-experience: If your business operates in a specific industry, consider choosing an Acumatica partner that has experience working with businesses in that industry. They will be better equipped to understand your unique needs and challenges.
- Strong communication skills: Choose an Acumatica partner that has strong communication skills and is able to clearly explain technical concepts in layman’s terms. This will make it easier to understand the support they are providing and make informed decisions.
- Flexibility: Look for an Acumatica partner that is flexible and able to adapt to your changing needs. This will ensure that you have the support you need as your business grows and evolves.
- Reputation: Research the reputation of different Acumatica partners and choose one that has a proven track record of success. This will give you confidence in the support they will provide.
- Certification: Acumatica requires its partners to stay up to date with best-practices and new platform features. Ensure your Support partner is certified to make sure those benefits trickle down to your business.
Acumatica Training
One of the best ways to get support is with your own trained employees. You can consider training as proactive support. There are a number of ways to train your employees but the best resource every Acumatica user should know about is Acumatica University.
Acumatica University is a free training program available to all Acumatica users. The program comes with a wide range of pre-recorded training sessions and training exercises. The platform even has certification programs for users who want to complete specific learning paths.
Check out our article on Acumatica Training to learn more about training options in 2023.
Acumatica Support Resources
There are a number of resources we discussed in this article already and some others that you can use to provide yourself with the support and training you need to stay up to date with the latest Acumatica updates and keep yourself from needing to call an expert to bail you out.
- Online documentation: Acumatica provides a comprehensive online knowledge base that includes user guides, release notes, and other helpful resources.
- Community forum: Acumatica has an active community forum where users can ask questions, share tips and best practices, and get help from other users and Acumatica staff.
- Training: Acumatica provides a range of training options, including online courses, instructor-led classes, and custom training solutions.
- Acumatica Blog: You can use the Acumatica blog for insights into new upgrades, industry trends, and more.
- Acumatica Certified Partners: Acumatica Certified Partners are experts in the Acumatica software and can provide a range of support services, including implementation, customization, integration, and training.
- Social media: Acumatica has an active presence on social media platforms such as Twitter, LinkedIn, and Facebook. You can follow Acumatica on these platforms to stay up to date on the latest news and updates, as well as ask questions and get support.
- Webinars and events: Acumatica regularly hosts webinars and events on a variety of topics related to the software. You can attend these events to learn more about Acumatica and get support from the Acumatica team.
Final Thoughts
In conclusion, Acumatica offers a variety of support options for users to choose from, including self-service resources, community support, and professional support. No matter what level of support you need, there is an option available to meet your needs.
If you have any questions about the support options discussed in this article, or if you have something to share about your experience with Acumatica support, please leave a comment below. We welcome your feedback and insights.
For those who may need more specialized assistance with their Acumatica support needs, it is worth considering reaching out to the certified experts at beacn. Their team of experienced professionals can provide the help and guidance you need to ensure that your Acumatica system is running smoothly and efficiently.
Regardless of which support option you choose, remember that it is important to stay up-to-date with the latest software updates and best practices to ensure that your Acumatica system is functioning at its best. By staying informed and proactive about your support needs, you can ensure that your business is able to take full advantage of all that Acumatica has to offer.
